Processing time and Shipping
- To avoid any errors or ask any questions, please call us at 323-225- 9000 anytime Monday through Friday, 8:30 am to 5:00 pm Pacific Time. We want you to feel confident about your order prior to your purchase.
- All orders will be processed and shipped within 48 business hours (Monday through Friday, 8:30 am to 5:00 pm PT) from the date the order was received, unless items are on back order or special order. This will delay your order's processing time.
- Your chosen shipping method timeframe will start from time your order is processed and shipped not from the time of the online order.
- We offer free shipping on total orders over $149 (with the exception of a few bulky/large items) to any delivery address throughout the 48 continental US States only. Free shipping does NOT apply to any order shipped to Hawaii, Alaska, Puerto Rico or to an International address.
- Items that DO NOT qualify for free shipping will be clearly marked (under the product name/number) with the flat rate shipping fee for that item.
- If your order qualifies for free shipping, it will be shipped using either UPS, FedEx or USPS ground (chosen at our discretion). If you wish to have your shipping expedited, you can choose to pay the prices listed for the specific service. No credit will be issued in lieu of the free shipping if you choose an alternate shipping method.
- If you receive any shipment where the packaging/box is damaged, opened or ripped
beyond recognition, you must REFUSE the delivery from the driver and submit a claim directly with the carrier (UPS, FedEx, USPS). We (the shipper) cannot submit the claim on your behalf.
- We reserve the right to change or discontinue FREE Shipping at any time.
- You must agree to the terms and conditions and other applicable law before checking out.
If you do not agree to these terms and conditions, please do not use this site.
Order On-Line and Pick Up in Store
- You can now order on line and pick up products in the store to avoid all shipping and handling fees.
- You must submit your order a minimum of 5 hours in advance of pick up.
- Complete and pay your order on line and bring a copy of the completed transaction with you.
- Pick ups are available Monday through Friday, 9:00 am to 4:00 pm Pacific Time.
- Please note that we do not have a customer parking lot and parking is only available on city streets.
- For questions, please call us in advance at 323-225- 9000.
Returns and Refunds
- To avoid any restocking fees, you MUST phone us to cancel or modify any orders placed on the same day before 3:00 PM Pacific Time.
- Any shipping fees paid (or otherwise) are never refundable.
- All Returns require a Return Authorization (RA) number. EIS cannot accept any returns without an RA number. RA numbers are valid for 15 days from the issue date.
- If you are not satisfied with your purchase for any reason within the first 30 calendar days after the original sales date, you may return the unused, uninstalled, completely resalable item(s)* for a complete refund minus a 25% restocking fee. The customer is responsible for all return shipping fees using a carrier who can provide tracking for the return.
- Any returned items must be in new condition, in the original packaging and with all/any warranty cards, manuals and accessories. Any discrepancies can result in a delay or partial forfeiture of your credit.
- Include with your return a copy of the original invoice. Write the RA# on the outside of the package.
- *No refunds or returns are accepted on electrical items.
- *No refunds or returns are accepted on used or installed items.
- Returns requested 31 to 60 days from the sales date will incur a 40% restocking fee, No Exceptions, please don't ask!
- No returns will be accepted after 60 days from the sales date.
- Please allow up to 30 days to process your credit. Credit will be issued using the same method as the original payment.
- If you wish to exchange an item, you must follow the return policies first, then submit a new and original order. Shipping fees will apply if the exchange order does not meet our "Free Shipping" guidelines.
- In the event, you received the wrong part, you must call and receive an RA number for
the return within 72 hours of the receipt of the item. In the case where the error is ours (it sometimes happens), you will be reimbursed the cost of shipping after the item has been
received in good condition and qualifies for the return according to our policies.
- Any returns sent to EIS Parts that do not meet our requirements will be refused and shipped back to the customer at their cost.
- Any defective product (or product component) must be returned within 6 months of the original sales date, along with a copy of the invoice using the Return Authorization process listed here. Call us regarding any of these issues at 323-225- 9000 and to receive a valid RA number.
- All cores/wiper motors must be returned within 30 days of the original sales date along with a copy of the sales invoice at the customer's expense.
- All returned cores must be "rebuildable" condition. If the unit is burned or cannot be rebuilt to resale then it will not qualify for return of the core charge. If you wish to get your core back we will be happy to send it to you (shipping fees at your expense).
- If the product wires are cut or damaged from the base of the unit (ex. wiper motors) or opened and damaged inside this core, the core charge cannot be returned. All wiper motors that are burned are no longer a good core.
- All core charge will be refunded after 30 days of receipt at our facility. We must ship all cores to the rebuild manufacture facility for inspection first. Once approved, we will contact you or credit your account the amount core charge.
- All rebuilt steering box cores will be inspected at the manufacturer's facility. If a part of the steering box is not in good order, we will contact you and let you know how much of the core charge will be refunded to your account. If the total unit inside is bad, the manufacturer will not refund the core charge. All the teeth on the top and bottom of the steering box must be in good order before returning it to us.
- TMI orders are all made custom upon order and there are no refunds or exchanges after 24 hours from the original order date. If you wish to cancel any TMI order placed, you must call us (323 225-9000) on the SAME DAY before 3:00pm Pacific Time to cancel the order and get a refund without incurring any fees. If there is a manufacturing defect or if you have received a wrong box from TMI, please contact us so we can resolve the problem as soon as possible. We will then honor the return and will provide you a return label and ship you a correct part at no cost to you.
No returns, of any type, will be accepted without an RA number.
To receive an RA number for returns or/and exchanges call EIS Parts, Inc. at (323) 225-9000 or provide the following information in an email to this address, firstname.lastname@example.org
- Customer name, address, phone number and email address.
- Order confirmation number, or customer PO number from the online order.
- Product description or product part number
- Customer name.
- Reason for return (defective, non-defective)
- Refund or a replacement?
All product returns should be sent to the following address:
EIS Parts, Inc.
Attn: RA #...
2609 Maceo Street,
Los Angeles, Ca 90065